K.C. Electric Association will reopen our lobbies to the public on Monday June 1. After being closed for several weeks, we are taking a significant step in returning to our normal way of life. As encouraging as this is, we still must remind each other that we're not done yet. COVID-19 is still a concern in our community and we must all do our part in flattening the curve. For K.C. Electric, the safety and well-being of our employees, members, and community is our top priority.
Our path forward includes the following:
Office hours will resume as normal – beginning Monday, June 1, we will resume our normal office hours of 7 a.m. to 5:30 p.m., Monday through Thursday. We will continue to follow COVID-19 safety precautions recommended by the Centers for Disease Control and Prevention (CDC) and the Lincoln County, Kit Carson County, and Cheyenne County Public Health Departments.
K.C. Electric will follow the requirements and best practices for reopening our office in an effort to protect the health and safety of our members and employees.
You will see the following in our lobby:
- 6-foot distancing measures will be implemented.
- The use of face coverings or masks will be encouraged.
- Hand sanitizer will be provided at entrances.
- Only one person will be allowed in our lobby at a time.
- Signage on good hygiene practices will be posted.
- High traffic areas will be cleaned several times a day.
- In-person interactions will be minimized; visitors will be asked to call us first to discuss needs, whenever possible.
- Visitors will be asked to not enter our building, if symptomatic or if they have been around anyone that is symptomatic.
We urge all members to make every effort to keep their accounts current. If you anticipate problems paying your electric bill, please contact us so we can work together on a plan at 719- 743-2431 in Hugo, or 719-348-5318 in Stratton.
Remember, you do not need to visit our office to receive outstanding service regarding your K.C. Electric account. You can conveniently manage your account, pay your bill and find ways to manage your energy usage online at www.kcelectric.coop, or through our web and mobile app, SmartHub. You can also call us at 719-743-2431 in Hugo and 719-348-5318 in Stratton.
Please stay safe and healthy. We will get through this together.
Welcome to K.C. Electric Association
Please look around and discover all the things your co-op has to offer. If you have any questions, please send us a quick message or email us directly. NOTE: Please do not report outages via e-mail, only report outage by phone for a better response time.
K.C. Electric Association is a rural electric cooperative organized in 1946 to bring power to the Eastern Colorado plains, including rural areas and towns of Kit Carson, Cheyenne and parts of Lincoln Counties. As a not-for-profit electric cooperative, K.C. Electric is owned by the members that it serves. K.C. Electric's headquarters is located at 422 3rd Ave. in Hugo, Colorado; its operations center is located at 281 Main St. in Stratton, Colorado. Outpost offices are located in Cheyenne Wells and Flagler, Colorado. Office hours are Monday through Thursday, 7 a.m. to 5:30 p.m.
Many K.C. Electric employees are customers as well. We know the importance of electricity in our homes, farms, and businesses. Our goal is to bring you quality, affordable and reliable electrical power. We are proud to serve you and we take our responsibility very seriously.
To provide our members with safe, reliable service at the lowest cost, while maintaining an environmentally responsible, accountable, and sustainable operation now and in the future.
Upcoming Regular Board Meeting of K.C. Electric--- Agenda:
422 3rd Avenue, Hugo, Colorado
Beginning September 1, 2017-- K.C. Electric will no longer take credit card or check payments
over the phone.
IMPORTANT -PLEASE READ- EFFECTIVE JANUARY 20,2020
At K.C. Electric Association, the goal of cybersecurity is to protect our members by alleviating identified security risks. To better achieve that goal, K.C. Electric will no longer confirm or enter any passwords for web log-in or SmartHub. Members now have the ability to reset their passwords. If you need assistance, please contact one of the business offices and a temporary password will be sent to the email address associated with the billing account.
K.C. Electric Association members can now select two-factor authentication for their account(s). After logging into SmartHub, the two-factor authentication can be enabled from My Profile>Manage Two-Factor Authentication screen. Select the Enable Two-Factor Authentication checkbox and complete the required information.
Primary users can now add secondary users to their on-line account(s). The primary user controls the maintenance of the credentials for secondary users including actions such as unsubscribing, resetting passwords and disabling two-factor authentication. To add secondary users, after logging into SmartHub select My Profile>My Information>Manage My Registered Accounts>Manage Additional Users. Clicking Add Users accesses the Add Additional Users dialog, allowing members to add an email address for an additional user. Once the dialog is completed, the Manage Additional Users section will display the new information. Please note, primary users cannot manage additional users from the Mobile application.
For questions or more information please contact K.C. Electric Association.